If you have not received a confirmation for your box within 2-3 business days from the time you have Return Notified or returned all items, please email us at firstname.lastname@example.org. Our regular support hours are Monday – Friday, 9:00 a.m. - 5:00 p.m. ET. You can also call us at 877-378-2684. Our regular phone support hours are Monday through Friday, 9:00 am- 5:00 pm ET.